We treat warranty as an operational commitment, not just a legal requirement. When an issue falls within the covered scope, our team will inspect, confirm, and coordinate the appropriate remedy.
1General coverage
- Warranty applies to genuine products supplied by Thien Ha Floor or authorized partners.
- Installation must follow the technical instructions provided for the relevant product line.
- Coverage duration depends on the product specification and the agreement confirmed at purchase.
2Issues typically covered
Manufacturing defects affecting dimension consistency, locking profile, or surface integrity
Unusual deformation caused by covered product defects under normal interior use
Verified surface issues such as premature peeling or abnormal finish failure
Other product-specific warranty items explicitly stated at the time of sale
3Exclusions
Damage caused by misuse, neglect, unauthorized repair, or improper storage
Mechanical impact, scratches, burns, flooding, chemical exposure, or force majeure events
Natural wear from normal use outside the promised warranty scope
Requests made after the warranty period has expired
4Warranty request process
1
Submit your request
Contact our support team and provide the product information, issue description, and site photos if available.
2
Inspection and verification
Our team or an authorized technical representative will review the issue and determine whether it falls within coverage.
3
Resolution
If the issue is covered, we will coordinate repair, replacement, or another appropriate solution in line with the product policy.
Need warranty support?
Call 0909.192.557 for faster guidance.